Video Course Access Technical Help
Technical Help Document
This online class is delivered in Windows Media Video (WMV) format. This is a proven Microsoft product. WMV works in both Mac and Windows. Our video streaming is delivered by specialized streaming media servers. Thousands of computers all over the world receive WMV streaming daily. All delivery system technical issues have been resolved. We personally tested the video class. We obtained great results using assorted computers. The oldest computer we tested and worked was from1997. We recommend that you use a less than five year old computer. If you have any technical issues, the problem is in your computer. Please follow the instructions below in order to resolve your viewing or licensing problems.
For users who cannot get the license during the DRM process.
- User must have Windows OS, and Windows media player 9 or higher.
Troubleshooting:
- Make sure you are using the link through Internet Explorer 6 or 7
- Upgrade to latest Windows version of Windows Media Player ( http://microsoft.com/windowsmedia/download ) This can sometimes fix corrupt DRM issues on your system as well.
- If prompted to enable ActiveX controls, say YES.
- Disable pop-up blockers
- Disable firewalls
- Disable download accelerators
- Disable Anti-Virus program(s)
- Add https://drm1.streamhoster.com as a “TRUSTED SITE” in Internet Explorer.
Tools -> Internet Options -> Security -> Trusted Sites -> sites -> https://drm1.streamhoster.com
If none of this works, try updating DRM security components here: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
If this still does not work, you may have a corrupt DRM store. Please see this Microsoft Tech note to try and wipe and re-build your DRM store:
Restore the DRM system on your computer to a clean state. To do so, follow these steps:
Warning This procedure deletes all the current licenses for media files on your hard disk. To play your existing licensed media files, you may have to acquire and purchase a new license from the content provider. Please precede with caution and at your own risk.
1. Turn on the Show hidden files and folders option in Windows. To do so:
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. a. Start Windows Explorer.
b. Click Tools, click Folder Options, and then click the View tab.
c. In the Advanced Settings box, under Hidden files and folders, click Show hidden files and folders (if it is not already selected), and then click OK.
2. Find the DRM folder on your hard disk.
This folder is typically located in the following location, as appropriate to your operating system, where drive is the drive on which Windows is installed:
In Windows XP and Windows 2000
c:\Documents and Settings\All Users\DRM
(IF YOU HAVE EXISTING LICENSES YOU NEED TO KEEP)
3. Back up your existing licenses. To do so: a. Start Windows Media Player, if it is not already started.
b. Click Tools, and then click License Management.
c. Under Backup and Restore Location, specify a folder on your hard disk where you want to back up the licenses.
Important Make sure that you do not overwrite any existing backups. Select a folder that does not contain any previous backups.
d. Click Backup Now.
4. Change the name of the DRM folder to DRMbackup. To do so: a. Locate the DRM folder on your hard disk. For more information about how to find the DRM folder, see step 3 earlier in this article.
b. Right-click the DRM folder, and then click Rename.
c. Type drmbackup, and then press ENTER.
d. Quit Windows Explorer.
5. Visit the following Microsoft Web site:
http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
Follow the instructions that appear on your screen to update the security component of Windows Media Player.
(IF YOU BACKED UP YOUR LICENSES)
6. Restore your existing licenses from the backup that you created in step 4. To do so: a. In Windows Media Player, on the Tools menu, click License Management.
b. Under Backup and Restore Location, specify the folder where you want to restore your licenses from. This is the same folder where you backed up your licenses in step 4.
7. Play a licensed media file in Windows Media Player.
